Introduction
Log House SC Ltd ("LogHouse", "we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and share personal data when you visit loghouse.co.uk, contact us, place an order or use our services.
We are the data controller for personal data described in this policy. If you have questions, contact us at [email protected].
Personal data we collect
We may collect and process the following categories of personal data depending on how you interact with us:
- Identity and contact details — name, address, email, telephone number.
- Order and transaction data — products ordered, quotations, deposits, payments and delivery details.
- Account data — login credentials and profile information if you register an account.
- Communications — enquiries, complaints, reviews, messages and call recordings where permitted.
- Technical data — IP address, browser type, device information and website usage via cookies and analytics.
- Marketing preferences — whether you have opted in to receive updates and promotions.
How we use your personal data
We use your personal data for the purposes below, relying on the lawful bases indicated.
To fulfil a contract (Contract)
Processing orders, delivering products, arranging installation, managing warranties and providing customer support.
For our legitimate interests (Legitimate interests)
Improving our website and services, preventing fraud, maintaining security, analysing performance and sending relevant service communications.
With your consent (Consent)
Sending marketing communications and using non-essential cookies where required. You may withdraw consent at any time.
To fulfil our legal obligations (Legal obligation)
Complying with tax, accounting, regulatory and law-enforcement requirements, and responding to product safety or recall obligations where applicable.
How long we keep your data for
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting and reporting requirements.
- Order and purchase records — typically up to 7 years for tax and warranty purposes.
- Sales enquiries not converted to orders — typically up to 3 years.
- Marketing records — until you unsubscribe or withdraw consent, plus a short suppression period.
- Website analytics — in aggregated or pseudonymised form according to provider retention settings.
Third parties we share data with and receive data from
We share personal data with trusted third parties only where necessary. They must keep your information secure and use it only for the agreed purpose.
Delivery partners
To arrange delivery, kerbside drop-off or installation access to your property.
IT companies
Hosting, email, CRM, website infrastructure and technical support providers.
Marketing companies and online advertising
Analytics, advertising and social media platforms such as Google and Meta, where you have consented or where permitted by law. This may include enhanced conversion measurement.
Payment processors
Secure payment providers including card processors and PayPal to take deposits and balances.
Finance providers
Ideal4Finance and associated lenders where you apply for finance through our introducer arrangement.
Fraud prevention services
To help detect and prevent fraudulent transactions and protect customers.
Research and analytics companies
To understand how our website and campaigns perform and to improve customer experience.
Installation and service partners
Approved installers, electricians and other contractors involved in fulfilling your order.
Regulators and the police
Where required by law, court order or to protect our legal rights.
Sending information outside the United Kingdom
Your data is primarily processed within the United Kingdom and European Economic Area. Where data is transferred elsewhere, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in line with UK data protection law.
Keeping your personal data secure
We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption on our website, access controls and secure handling of payment information through PCI-compliant payment providers.
No method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
Third-party apps, websites and services
Our website may contain links to third-party websites, tools or social media platforms. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.
How to control your personal information
You can manage cookies through your browser settings and our Cookies Policy where published.
To opt out of marketing emails, use the unsubscribe link in any marketing message or contact us at [email protected].
Under UK data protection law you may have rights to access, rectify, erase, restrict processing, object and data portability. We will respond to valid requests within one month.
Requesting a copy of your personal information
You may request a copy of the personal data we hold about you by emailing [email protected] with the subject line "Subject Access Request" and sufficient information to verify your identity.
Where applicable, we may provide:
- Contact details
- Transaction history
- Marketing history
- Telephone conversations where recorded
- Email correspondence
How you can get in touch
Log House SC Ltd · Email: [email protected] · Website: loghouse.co.uk. You may also contact us via our contact page.
Changes to the policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date. Continued use of our website or services after changes constitutes acceptance of the revised policy where permitted by law.
Last updated: June 2025.